Refund Policy

We want every customer to be happy with their plan. Journey Planner AI offers a 30-day money-back guarantee on every purchase, including one-off Full Trip Pass purchases and the annual Unlimited Explorer subscription.

How to request a refund

Payments are processed by our reseller and Merchant of Record, Paddle. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date (or, for the Unlimited Explorer subscription, within 30 days of the most recent renewal). To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Email us at support@journeyplannerai.com with your order reference.

Approved refunds are returned to your original payment method. Paddle typically processes refunds within 3–10 business days, depending on your bank or card provider. For full details, see Paddle's refund policy.

Cancelling your subscription

You can cancel the Unlimited Explorer subscription at any time from your dashboard or via Paddle. Cancellation stops future renewals; your subscription benefits continue until the end of the current billing period. Cancelling on its own does not automatically refund the most recent payment — if you'd like a refund as well, request one within the 30-day window above.

Third-party bookings

Refunds from Journey Planner AI only cover the price you paid us for the trip plan itself. Bookings you make with third-party providers (flights, hotels, transport, airport parking, insurance, activities, eSIM) through links in your plan are governed entirely by those providers' own terms and cancellation policies. We are not able to refund third-party bookings, and refunding your trip plan does not cancel any third-party booking.

Questions

If you have any questions, email support@journeyplannerai.com. We're happy to help.